Shipping & Returns

*Free Shipping on orders over $49. Available in the contiguous 48 United States. Free Shipping is not available for PO Box delivery addresses.

 

Estimated arrival date is calculated during checkout. Shipments are track-able via FedEx.com or USPS.com and a tracking number will be provided once shipped. Free Shipping carrier is at our discretion.

 

!! Shipping Carrier transit (delivery) times are showing delays in some cases. This is out of our control.

 

Express, 2 Day Air, Overnight delivery options, ship same day when ordered before 1pm MST. -- late day, weekend & holiday orders will ship next regular business day.

 

!! FedEx has suspended their money-back guarantee for all FedEx Express, 2 Day Air & Overnight services. We continue to ship same day for express delivery options, but delivery is not guaranteed by date given. Refunds on "late" deliveries are not available.

 

We ship to all US zip codes and Canada addresses. FedEx does not ship to PO Boxes. Must choose USPS if shipping to a PO Box.

 

Canada Orders: Orders shipped to Canada may be subject to import taxes, customs duties and fees levied by the destination country. International customers are responsible for paying any and all taxes, duties, fees, or other charges incurred on products purchased when entering the destination country.

 

!! Matboard Plus assumes no liability for the address information provided by the customer. The customer is responsible for all fees set by carriers as a result of any address corrections or destination change.

 

Local Pick Up

For our local Albuquerque and surrounding area customers, you will have the option for free local pick up during checkout. Once your online order has been completed, you will receive an email letting you know it's ready.

 

Mon - Thu: 9am - 4pm | Fri: 9am - 12pm

 

Matboard Plus
3700 Osuna Rd, NE, #502
Albuquerque, NM 87109
505-355-5115

 

Returns

Our policy is simple: If you're not 100% satisfied with your purchase, you can return within 30 days of delivery.

 

Normal returns i.e., you ordered the wrong item, entered in wrong custom dimensions or because you dislike a product, etc. will be subject to the customer paying the return shipping costs. You can expect to receive your refund shortly after we receive the items.

 

Refunds will be issued to the original form of payment. Original shipping charges will be deducted from the refund unless the return is the result of an error by Matboard Plus.

 

!! If Free Shipping was applied, 15% will be withheld from product refund.

 

We do not accept returns on Special Deal items. However, if what you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.

 

Please contact Custom Support with any product questions or for more information on returning an item. Thank you!

 

Product Returns
Matboard Plus
3700 Osuna Rd, NE, #525
Albuquerque, NM 87109