!! NOTICE: UPS, FedEx, and USPS have suspended all service guarantees. They are not guaranteeing any delivery dates nor are they refunding for late deliveries. All dates and times are only estimates -- all carriers have warned of potential longer than usual delivery times :-(
We provide accurate and transparent shipping costs direct from the shipping carriers websites. They calculate exactly what it costs to ship your order, based on our discounted negotiated rates. Estimated arrival date is shown during checkout. Shipments are traceable via FedEx.com or USPS.com and a tracking number will be provided once shipped.
Standard Shipping: Most orders are delivered in about one week from order day. *see notice above
Express & 2 Day Air: Ships same day when ordered before 1pm MST. -- late day, weekend & holiday orders will ship next regular business day.
We ship to all US zip codes and Canada addresses. FedEx does not ship to PO Boxes. Must choose USPS if shipping to a PO Box.
If you do not need to ship to a PO Box, do not include the PO Box # in any shipping field, as that will hide the FedEx options.
Canada Orders: Orders shipped to Canada may be subject to import taxes, customs duties and fees levied by the destination country. International customers are responsible for paying any and all taxes, duties, fees, or other charges incurred on products purchased when entering the destination country.
!! Matboard Plus assumes no liability for the address information provided by the customer. The customer is responsible for all fees set by carriers as a result of any address corrections or destination change.
Local Pick Up
For our local Albuquerque and surrounding area customers, you will have the option for free local pick up during checkout. Once your online order has been completed, you will receive an email letting you know it's ready.
Mon - Thu: 9am - 3pm
Fri: 9am - 12pm
3700 Osuna Rd, NE, #502
Albuquerque, NM 87109
Understand The Material - An Overview Of What Shipping Paper Means
Shipping paper can be expensive. A single mat isn't heavy, but once you pack a quantity of it, the weight begins to add up. Even if only a couple of mats are ordered and the weight isn't heavy, it is a "fragile" product that can be bent, creased or damaged in transit. We can't just put into a simple envelope without added protection.
What we can do, is pass along our discounted shipping rates! After years of negotiations and growing the volume of orders we ship daily, we've been able to discount rates across the board and we can pass those savings to you. Just for fun, try taking your order to the nearest post office or FedEx store and see how much it would cost to ship back. It might surprise you how much they actually charge.
We're here to give you outstanding quality, exceptional customer service and excellent value. That means the best products, competitive pricing, and transparent shipping. We pass on our negotiated rates, which are what shipping carriers charge us. As we continue to grow, we'll do our best to negotiate the best possible rates and pass on every discount that our shipping carriers offer. You deserve 100% transparency when it comes to pricing and shipping. Pick the method that works best for you and trust that we will pass on the best possible rates.
Our policy is simple: If you're not 100% satisfied with your purchase, you can return within 30 days of delivery.
Normal returns i.e., you ordered the wrong item, entered in wrong custom dimensions or because you dislike a product, etc. will be subject to the customer paying the return shipping costs. You can expect to receive your refund shortly after we receive the items.
Refunds will be issued to the original form of payment. Original shipping charges will be deducted from the refund unless the return is the result of an error by Matboard Plus.
We do not accept returns on Special Deal items. However, if what you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.
Please contact Custom Support with any product questions or for more information on returning an item. Thank you!
3700 Osuna Rd, NE, #525
Albuquerque, NM 87109