Close

Questions? Call Us: (888) 949-4443

Site Information

Shipping & Returns

How Long Will It Take To Get My Order?

Most orders ship within 1 business day. Customers typically receive their orders within 4-5 business days from the day of order. About one week. 

    • FedEx Ground: 4-5 business day delivery
    • FedEx Express: 3-4 business days
    • FedEx 2 Day Air: 2-3 business days
    • FedEx Overnight Air: 1-2 business days

!!  Express, 2 Day Air and Overnight Air options ship same day, when ordered before 1pm, MST.
     -- late day, weekend & holiday orders will ship next regular business day.

    Click here for FedEx Service Alerts

Where do you ship?

We currently only ship to USA and Canada.

We offer discounted rates!

After years of negotiations and achieving the volume of orders we ship, we've been able to reduce shipping costs with carriers so we can pass those savings onto you.

Shipping to PO Boxes

We can ship to PO Boxes, but it is almost always more expensive to ship larger packages this way, as it can only ship via USPS. Using a street address, FedEx is almost always less expensive when delivering packages. TIP! To get the best shipping rates, do not include a "PO Box" or "Box #" in your Shipping Address, unless you have to.

Mat Board - An overview of what shipping paper means

Shipping paper can be expensive. Individually, a single mat board isn't heavy, but we can't just put it in an envelope. Bent and damaged mats are just no fun. In quantity, the weight can really add up. Most of our product packs are essentially heavy blocks of thick paper.

Additionally, some of the mat boards are large, and even "over sized", when it comes to shipping carrier parameters. One large mat in a box may only weigh a couple of pounds, but the overall dimensions of the box may trigger carrier surcharges. 

Even though we can't reduce material weight, we can make dimensional weight as efficient as possible. For example, we always package the mats in as thin of a box as we can to minimize overall box size to help reduce shipping carrier charges. Of course, no one wants bent or damaged mats, so we constantly navigate the best packaging options based on weight, size, quantity and variety of items ordered.

We give you the options to meet your needs

We want to offer the best shipping and pricing available. The best products, the best wholesale pricing, and transparent shipping. We pass on our negotiated rates, which are the actual shipping carrier rates based on package weight, size and destination. As we continue to grow, we'll do our best to negotiate the best possible rates and pass on every discount that our shipping carriers offer. You deserve 100% transparency when it comes to pricing and shipping. Pick the delivery method that works best for you and trust that we will pass on the best possible rates.

Local Pick Up

We are located in Albuquerque, NM. Free local pick up is available. Find Us here

Tracking Your Order

Tracking numbers are emailed once items ship. Most orders are delivered in 4-7 business days from order day.

 

Return Policy

You may return 'non-custom' cut items within 30 days of delivery for a full product refund. Products with a custom opening or custom outside dimension, and double mats of any kind are non-refundable. 

Any question on products, please contact us. Return shipping is customer responsibility. You can expect to receive your refund shortly after the return of the items.

Refund is for product only. Shipping fees are not refundable.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Product Returns
  Matboard Plus
  3700 Osuna Rd, NE, #525
  Albuquerque, NM 87109