Our policy is simple: If you're not 100% satisfied with your purchase, you can return within 30 days of delivery.
Normal returns i.e., you ordered the wrong item, entered in wrong custom dimensions or because you dislike a product, etc. will be subject to the customer paying the return shipping costs. You can expect to receive your refund shortly after we receive the items.
Refunds will be issued to the original form of payment. Original shipping charges will be deducted from the refund unless the return is the result of an error by Matboard Plus. If Free Shipping was applied, 15% will be withheld from product refund.
We do not accept returns on Special Deal items. However, if what you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis.
Please contact Custom Support with any product questions or for more information on returning an item. Thank you!
3700 Osuna Rd, NE, #525
Albuquerque, NM 87109